FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Shipping Information
Processing Time:
- Orders are typically processed and shipped within 5 business days
- Custom or personalized orders may take longer—
Shipping Rates & Delivery Times:
- Shipping costs are calculated at checkout based on your location and selected shipping method.
- Estimated delivery times:
Tracking & Notifications:
- Once your order ships, you will receive a tracking number (if tracking is available for your chosen shipping method).
Delays & Issues:
- We are not responsible for shipping delays caused by carriers, weather, or customs processing (for international orders).
- If your package is lost or damaged in transit, please contact us, and we will assist in resolving the issue.
International Shipping (if applicable):
- Buyers are responsible for any customs fees, duties, or taxes imposed by their country.
- Delivery times vary depending on customs clearance.
For any questions regarding your order, feel free to contact us!
How do I track my order?
Once we dispatch your order you will be send your tracking number. Please enter that at the Austpost website to rack your order.
Packaging
Eco-Friendly Packaging Initiative:
We’re proud to announce that we are using recycled shipping materials wherever possible. This helps reduce landfill waste and supports our journey to a more sustainable planet. 💚
Returns
Do you accept returns.
- Due to the nature of our products, we do not accept returns for change of mind. However, if your order arrives damaged or incorrect, please contact us within 14 days of delivery for a resolution.
Collapsible content
Age Requirements & Information
This product is a collectible articulated model intended for adult collectors and hobbyists. It is not a toy and is not suitable for children under the age of 15 due to small parts and potential sharp edges and the articulated joint design. This item is designed for display and gentle handling as a decorative piece or for use in adult-oriented hobbies such as tabletop gaming or diorama creation.
Articulation: This model features moving parts/joints. While designed to be flexible, excessive or forceful bending may cause damage. Handle with care.
Material: Made from [Insert material, e.g., high-quality, durable PLA/Resin plastic].
Choking Hazard: Contains small parts. Keep away from young children and pets.
Sharp edges: Due to the nature of 3D printing and the articulated design, some edges may be sharp. Exercise caution when handling.
Hand-Finished: Each item may have slight variations due to the manufacturing and finishing process, making it unique.
This product is intended for decorative and display purposes by adults. It is not designed for rough play or use as a toy. Stellar3Dprinting is not liable for any damage, injury, or misuse of this product.
By purchasing this item, you acknowledge that you have read and understood this disclaimer and agree to use these products responsibly and in accordance with its intended purpose.
Product Care
All items are 3D printed using PLA which is a biodegradable plastic derived from renewable resources such as corn starch and sugarcane. This does mean that at higher temperatures (such as left in hot cars or direct sunlight) the prints can warp and deform so avoid where possible.
Product License
All of our 3D prints are commercially licensed designs. This means that talented model designers create an original design, and we pay for a license to access, customize, print, and sell it commercially.
We have commercial design rights with Layers in Green, Kekreations, Cinderwing3D, Uniqrint, and Blob Lab.
I’m also lucky to have a talented daughter who designs under Shellbunny's Workshop, she can be found on Pateron. Plus, I’m slowly learning to create my own designs as well!
Our 3D Printing Setup
We run a professional-grade 3D printing operation using two high-performance machines from Bambu Lab:
– Perfect for detailed, multicolor prints, this compact yet powerful printer delivers precision and vibrant results using up to four filaments.
– Built for speed and reliability, the P1S handles larger or more complex prints with ease, also capable of multicolor printing through the AMS system.
This setup allows us to offer high-quality, colorful, and efficient prints tailored to a wide variety of projects and customer needs..